Terms of Service

1. The Service Provider

These Terms of Service govern your use of the website and all digital marketing, software development, and digital systems services provided by Lizura Media ('Agency', 'we', 'us') at https://lizuramedia.com or through any signed service agreement.

2. Use of Our Website

By using our website, you agree to the following conditions:

• You are at least 18 years of age or have parental/guardian consent
• You will not use the site for any unlawful, harmful, or fraudulent purpose
• You will not attempt to hack, scrape, or interfere with the website's operation
• You will not reproduce, distribute, or use our content without prior written permission

3. Scope of Services

Lizura Media provides a comprehensive suite of digital and technical services, including:

• Social media account management and content creation
• Website design, development, and custom system solutions
• Paid advertising campaign management (Meta, Google, and others)
• Brand identity design and marketing visuals

The specific scope of each project — including deliverables, timelines, and pricing — is defined in the signed Proposal, which forms an integral part of these Terms.

4. Payment Terms & Late Fees

Currency & Pricing:

• All prices are quoted in Egyptian Pounds (EGP) and are exclusive of applicable taxes

Project Payment Structure:

• Initial deposit: 50% of the total project value is due before work commences
• Final payment: the remaining 50% is due upon project completion and prior to final delivery or ownership transfer
• Monthly retainer services are billed in advance at the start of each billing cycle

Grace Period & Late Payment Fees:

• All invoices must be settled within 7 business days of the issue date
• After the grace period: a fixed late fee of EGP 500/week applies (projects under EGP 20,000), or EGP 1,000/week (projects above that threshold)
• Beyond 30 days overdue: an additional monthly interest of 1.5% is applied to the original invoice principal
• Late fees are capped at 30% of the total invoice value
• Beyond 60 days overdue: the Agency reserves the right to suspend all services and terminate the contract, while retaining the right to pursue all outstanding amounts

5. Intellectual Property & Source Code Rights

• All content, visual assets, and source code produced by the Agency remain the intellectual property of Lizura Media
• Usage License: upon full payment, the client is granted a license to use the final deliverables (designs and website) for the agreed purpose
• Source Code Protection: the source code remains the Agency's property at all times. Under a usage-license-only arrangement, the Agency hosts the website on its own servers and the client's access is limited to the CMS admin panel. Server credentials (Root / FTP Access) will not be provided unless a separate written agreement is executed and additional source code ownership fees are paid in full
• Lizura Media retains the right to showcase completed work in its portfolio unless otherwise agreed in writing

6. Cancellation & Refund Policy

• Monthly retainer services may be cancelled with a minimum of 30 days' written notice
• Project deposits (50%) are non-refundable once active work has commenced
• Agency-initiated cancellation: if the Agency cancels a project without client fault, the full deposit will be refunded
• No refunds will be issued for monthly retainer fees covering services already rendered

7. Limitation of Liability

• The Agency shall not be liable for any indirect, consequential, or incidental damages, or loss of profits, arising from the use of our services or website
• Maximum liability: capped at the total fees paid by the client in the three (3) months preceding the date of the claim

8. Confidentiality

Both parties agree to maintain the confidentiality of all commercial, technical, and strategic information exchanged during the engagement. This obligation extends for a period of two (2) years following the expiration or termination of the agreement.

9. Hosting & Domain Names

• Development fees do not include domain registration or hosting costs unless explicitly stated in the Proposal
• The client is responsible for timely payment of domain and hosting renewal fees
• Where the Agency manages hosting: the Agency reserves the right to temporarily suspend the service if payment is not received within 7 days of the due date

10. Advertising Platform Policies

• The client bears full responsibility for ensuring their business activity complies with the policies of all advertising platforms (Meta, Google, etc.)
• The Agency is not liable for account restrictions or bans imposed by these platforms, and management fees are non-refundable in such cases

11. Third-Party Services & Integrations

• The Agency is not responsible for outages, price changes, or policy updates affecting third-party services (payment gateways, APIs, etc.)
• Any development work required as a result of third-party changes constitutes additional scope and will be quoted separately

12. Digital Asset Procurement & Management

• When the Agency is commissioned to procure digital assets (domains, hosting, software subscriptions), an administrative and technical fee is added to the asset cost. Full payment — covering both the asset price and applicable fees — is required upfront
• Hosting credentials (Root Access) remain under the Agency's administration and will only be transferred to the client upon: (a) full settlement of all outstanding balances, and (b) execution of a written source code ownership agreement

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. In the event of any dispute, both parties shall first attempt to resolve it amicably within thirty (30) days. If a resolution cannot be reached, the matter shall be referred exclusively to the competent civil courts of Cairo.

14. Amendments to These Terms

The Agency reserves the right to amend these Terms at any time. Updates will be published on our website. Your continued use of our services following the publication of any amendment constitutes your acceptance of the revised Terms.