Privacy Policy

1. Who We Are

Lizura Media is a premium digital marketing agency serving clients across Saudi Arabia, the United Arab Emirates, Egypt, and globally. We operate the website located at https://lizuramedia.com and provide services including social media management, web design & development, paid advertising, and branding.

For any privacy concerns, contact us at: info@lizuramedia.com

2. Information We Collect

We collect information you provide directly to us, as well as data collected automatically when you visit our website.

Information you provide:

• Full name and contact details (email, phone number)
• Business name, goals, and budget information submitted through our contact forms
• Messages and communications you send to us via email, WhatsApp, or social media
• Project briefs, creative assets, and materials shared during service delivery

Information collected automatically:

• Browser type, IP address, device type, and operating system
• Pages visited, time on site, referral sources, and click behaviour
• Analytics data via Google Analytics 4 (anonymised IP)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule strategy sessions
• To deliver and manage the digital marketing services you have contracted with us
• To send project updates, reports, and important communications
• To improve our website and service offerings based on usage analytics
• To send marketing updates or promotional content (only with your consent)
• To comply with applicable laws and legal obligations

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse site usage.

• Essential cookies: Required for basic website functionality (cannot be disabled)
• Analytics cookies: Google Analytics 4 — used to understand how visitors interact with our site (anonymised)
• Marketing cookies: Meta Pixel — may be used to measure campaign effectiveness (opt-in only)

You can manage cookie preferences through your browser settings or our cookie consent banner.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data with the following trusted service providers strictly necessary for our operations:

• Google (Analytics, Ads, Workspace) — for website analytics and campaign management
• Meta (Facebook, Instagram) — for social media management and advertising
• Formspree — secure form processing and email delivery
• WhatsApp Business — for direct client communication (where you initiate contact)

All third-party processors are bound by their own privacy policies and applicable data protection laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Specifically:

• Contact form enquiries: 2 years from last contact
• Client project data: Duration of contract + 5 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 14 months (Google Analytics default)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — request correction of inaccurate or incomplete data
• Right of erasure — request deletion of your personal data ('right to be forgotten')
• Right to restrict processing — request limitation of how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to withdraw consent — withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@lizuramedia.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and secure data storage.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed by third-party service providers located in countries outside your own. In such cases, we ensure appropriate safeguards are in place — including standard contractual clauses or adequacy decisions — to protect your data.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by updating the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.